At Plucharm Hair Products, we are committed to providing high-quality hair products and ensuring our customers’ satisfaction. If for any reason you are not completely satisfied with your purchase, please review our Return and Exchange Policy below.

1. General Return and Exchange Guidelines

• We offer a [X] day return/exchange period from the date of delivery.
• To qualify for a return or exchange, the product must be unused, in its original condition, and in the original packaging.
• Hair products must not be washed, altered, or installed.
• Customized or special-order items are non-returnable and non-exchangeable unless there is a manufacturing defect.

2. How to Return or Exchange a Product

If you wish to return or exchange an item, please follow these steps:

1. Contact Us: Email our customer service team at [insert email] or use our contact form on the website to request a return or exchange authorization.
2. Provide Details: Include your order number, the reason for the return or exchange, and any photos (if applicable).
3. Authorization: Once your return/exchange request is reviewed, you will receive an authorization code and instructions on how to return the product.
4. Return Shipping: You will be responsible for the return shipping cost unless the item was damaged or defective upon arrival.
5. Return Inspection: Once we receive your returned product, it will be inspected to ensure it meets the criteria for a valid return.

3. Refund Process

• Once a return is approved, a refund will be issued to the original payment method.
• Please allow [X] business days for the refund to process.
• If the product is returned after the return window or does not meet the return criteria, we may not be able to process a refund, or we may offer an exchange or store credit instead.

4. Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at [insert email] within [X] days of delivery with your order number and clear pictures of the damage or defect. We will arrange for a return, exchange, or full refund at no additional cost to you.

5. Non-Returnable Items

The following items are non-returnable and non-exchangeable:

• Customized or personalized products
• Products that have been opened or used in any way (e.g., washed, installed, or altered)
• Items marked as “final sale”

6. Shipping Costs

Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

7. International Returns

For international customers, please be aware that any return or exchange is subject to customs, duties, or taxes imposed by your country. These costs are your responsibility, and we recommend using a traceable shipping method for returns.

8. Contact Us

If you have any questions about our Return and Exchange Policy or need assistance with a return or exchange, please don’t hesitate to contact us:

• Email: [email protected]
• Phone: +86 19963031990
• Website: www.plchair.com

Thank you for choosing Plucharm Hair Products! We value your satisfaction and strive to provide the best customer experience.